Corporate Advocacy Business Remediation and Customer Satisfaction Program. Beat local competitors. Consumers love to do business with someone that can admit mistakes and state how they made improvements. They make it very convenient to contact them with any questions and to know when my next application is. Who's crazy enough to start this website? Don’t click on those slick Ads! We had an in ground pool put in almost 3 years ago and have had nothing but problems. I stopped in to inquire about in ground pool sizes to see if there was an option we could fit in our small fenced back yard. It is unsightly due to the massive concrete cracks around my walkway that appeared a few weeks after it was installed.

Start your review today. After many attempts to get the railing installed, I finally realized I would have to go elsewhere. All business will get complaints.

I'm that tired of them to even waste my energy on this review. I contacted Colley's and a wonderful woman named Kathy assisted me. After looking through the brochure I asked  who I could speak with in regards to some other questions I had to which she replied "you have to own your home to get a consultation". 157 reviews Taste local wine at top wineries in McClaren Vale on this small-group tour from Adelaide with all transportation provided. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor.

Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. I think they have given me ever excuse possible for why it wasn't done, the when it was done wrong and how those things just happen. Holy cow. We think Eric is great, too! Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We ended up not being able to be here when they came. Communication does not exist. Tired of reading all the DIY tutorials?

Estimated amount consumers saved since 1997: $15,590,010,907, Corporate Advocacy Program - Verified Status, REBUTTAL BOX™ Great service! Over 60,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Everything was great except the terrible amount of rain that came down for weeks. No call. I stopped in to inquire about in ground pool sizes to see if there was an option we could fit in our small fenced back yard. Their employees are hit or miss in terms of customer service and rudeness, and don't return phone calls. This provider has not enabled messaging on Yelp. Worst 2 months of customer service ever!

Patients made into prostitutes and sex slaves, bilking insurance companies out of millions, Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. 9/5/2012. I'm not sure if she mistook me for someone else or if she was having a hard day but you shouldn't be rude to potential customers. Subcontractors were confused and milestones did not happen when  promised. Thanks Eric F, you are the best employee by far we have dealt with at Colley Pool. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. That was in june and they still have yet to return, to make things right. So I had to actually ask him if he had a tape measure. |.

The fact the he left me a voice message saying " I thought we were done" goes to show you he doesn't have a clue. Went to Gary's that same night and bought a brand new Jacuzzi. We are extremely happy customers! First to Review. This is an update on Colleys Pools.Its now the middle of August and they still have yet to finish the work on my pool. Relationship. I asked for an estimate on an in ground pool from Colley's. Yelp users haven’t asked any questions yet about. Obviously they have a lot of problems to be resolved. With over 1 million home professionals on Houzz, you’ll easily find the trusted Swimming Pool Contractor for your next project in Hamburg, NY. https://www.ripoffreport.com/reports/colleys-pool-spas/hamburg-new-york-14075/colley-poolscolleys-pool-spas-unhappy-with-colley-pools-hamburg-new-york-295914. Get more reviews from your customers with Birdeye. The young lady behind the counter replied "you can check the books over there" as she pointed to the brochures at my right. Sales person Kevin made all kinds of promises but never kept. gunite in-ground swimming pools, vinyl in-ground swimming pools, fiberglass in-ground swimming pools above ground swimming pools, Marquis Spas, swimming pool & spa accessories, pool & spa services, in-ground swimming pool renovations, pool & spa heaters, pool & spa pumps, pool & spa filters, This profile is powered by Birdeye. Family owned and operated since 1963, Colley’s Pools & Spas has developed a solid reputation in the Western New York, Rochester, and Western Pennsylvania areas. We have several retail locations and a friendly staff with over 30 years experience serving our community. 2 Reviews for Colley's Pools & Spas. Huge shout out to Eric Fusco at the Hamburg store. Our pool since being installed at the end of last summer has never run correctly, pump burned out, main drain clogged by construction debris, some employees are great and some do just the minimum. https://www.ripoffreport.com/reports/colleys-pool-spas/hamburg-new-york-14075/colley-poolscolleys-pool-spas-unhappy-with-colley-pools-hamburg-new-york-295914. Cement cracked. We couldn't get any kind of window (am or pm etc) for when they might be out. Save your time and go to Gary's. When you do get an appointment, it is 2 weeks out. They wasted a month of my summer when I could have been dealing with a company that actually cares about customer service. I should seen the signs  earlier in the process. We can't use the port to clean it and we don't feel it safe. Within two weeks, the railing was installed even with all the rainy weather. Our full-service construction company specializes in building design, commercial buildings, residential projects, and more. Dominate search results. Although we have had some bumps with Colley Pool regarding customer service and opening our pool, I have to give a 5 star to Eric F at Colley. Verified by Business .css-9g3rm2{width:18px;height:18px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(0,115,187,1);}.css-9g3rm2::before{position:absolute;display:block;left:0;}.css-9g3rm2::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-9g3rm2 svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}, in Tree Services, Landscaping, Snow Removal, gunite in-ground swimming pools, vinyl in-ground swimming pools, fiberglass in-ground swimming pools above ground swimming pools, Marquis Spas, swimming pool & spa accessories, pool & spa services, in-ground swimming pool renovations, pool & spa heaters, pool & spa pumps, pool & spa filters…. June 15 still not completed. We will not be back, obviously.

Finishing work on the pool is sloppy and unexceptable. Colleys make it easy to buy a hot tub but don't expect speedy or courteous service.

I have an inground liner pool that was installed 6 years ago.

With so few reviews, your opinion of Colley's Pools and Spas could be huge.

If you have questions, read other homeowners’ reviews or our discussion forum for a second opinion. 16 other reviews that are not currently recommended. We were very displeased to say the least. Pool was dirty no fully vacuumed, cloudy for days, no lube on filter cover. 1 friend. We specialize in all things outdoors from new pool construction, to renovation, as well as hot tubs, and grills. Would never recommend Colley's pools to anyone. Our commitment to provide each customer with quality products, personal attention, and after the sale service has made us a leader in the swimming pool industry.

Cool. !!! Learn how the Birdeye Score® is calculated. How those businesses take care of those complaints is what separates good businesses from the rest. Useful. I would not recommend anybody use this pool builder. Very disappointed! We specialize in all things outdoors from new pool construction, to renovation, as well as hot tubs, and grills.

No call. Enter the confirmation code from your mailer and publish your review of Colley's Pools & Spas. The heat pump has been replaced.

After my husband had a stroke, we needed to add a railing to our pool so he could get in and out.

That was in March. The young lady behind the counter replied "you can check the books over there" as she pointed to the brochures at my right. I work at Roswell Park and continue to steer others away from Colleys. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. The posting time indicated is Arizona local time. We contacted Colleys 5 weeks ago regarding our heat pump not working and finally had a tech out yesterday. again I was promised by the owner Scott Colley that everything would be taken care of. I was then told I would be called back they same day. Would not recommend Colleys Pool ever. Claim your business to immediately update business information, respond to reviews, and more! Call today for…, takes care of your residential landscaping needs from mowing the lawn, weeding, and other maintenance to designing new yards and new installs. From day one I have never had an ounce of satisfaction from Colley Pools. I have an inground liner pool that was installed 6 years ago.

It is unsightly due to the massive concrete cracks around my walkway that appeared a few weeks after it was installed. Learn more. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Colley's Pool & Spas. The pool had to be emptied and resprayed. So Colley's your FIRED.So if your looking for pool service run away from this company.

After talking to Scott Colley himself nothing got resolved. This time my pool opening was not up to par. Grow your business. Colley's Pools & Spas As a family owned and operated business since 1963, Colley’s Pools & Spas has developed a solid reputation in the Western New York, Rochester, and Western Pennsylvania areas. Funny 1. We asked for prices and measurements, which seemed like a pretty standard ask and we were looked at like we were aliens. but then Kristen from the office called me back, saying I thought we were all done???? Reviews are different than comments. Hsd our gunite pool refinished a couple years back and have been using Colley's for service ever since. a047173. they just do a bad job. .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}, nice people behind the counter, helpful and don't try to sell you stuff you don't need, unlike designr pools. A "manager" named Katherine was nasty, apparently third time isn't the charm. Thank you very much. Thank you for taking the time to recommend us, we appreciate your business! Funny 1. The guy said "I don't know" we don't display that (specs) anymore.